Kathmandu, 21 April.
Western Union Money Transfer Tuesday announced home delivery services for money transfers in Nepal.
It said that Annapurna Travel and Tours and Hulas Remittance will provide home delivery service for the company.
The Agents’ Home delivery service will enable customers in Nepal to receive cash from their loved ones, without leaving their homes, said the company in a statement.
“As the government implements COVID-19 lockdown and restrictions on movement to ensure the safety of residents, Annapurna Travel and Tours and Hulas Remittance will deliver money to receivers at their homes. Their home delivery service will be available, Sunday to Saturday 10 AM to 4 PM,” said the company.
“We and our Agents play a critical role in getting money to places, where and when it is most needed. As a purpose-driven global company, our mandate is to serve communities worldwide and this means not only serving the digitally enabled but also offline communities innovatively. This shared purpose holds true in these current times,” said Jean Claude Farah, President, Global Network, Western Union. “
“The launch of this new agent service – delivering money to customers’ home – will help the public access cash, thereby providing essential financial services to a broad range of customers, including those who do not hold bank accounts,” added Farah.
Navaraj Ghimire, Managing Director, Annapurna Travel & Tours, said that they were committed to doing everything possible to serve the customers responsibly.
“With the ongoing situation and speed at which things are changing around us, we are adapting our operations and enabling customers to receive money from the comfort of their own home,” said
“We understand the situation is tough and are happy to provide customers with alternative solutions during this difficult time. Our new money transfer doorstep delivery service will ensure that the public has access to cash, thereby providing essential financial services to a broad range of customers, including those who do not hold bank accounts,” said Hemant Golchha, Director, Hulas Remittance.
What should the customer do?
Once the receiver gets notified by the sender that the money transfer has been sent to them, they can contact Annapurna Travel & Tours or Hulas Remittance, to identify the nearest branch. The call centre numbers are +977-014223530 for Annapurna Travel and +977-9851019973 for Hulas Remittance.
The request will then be sent to the agent home delivery team. An agency representative will then contact the customer and request a copy of their identity card by WhatsApp and verify all related information to process the home delivery.
Once the details are obtained and verified, the Agent representative will arrive at the receiver’s residence with the money.
Prior to handing over the money, the agency representative will verify the receiver’s original ID. After successful verification, the Agent representative will obtain a signature on the transaction receipt and hand over the money.
